Questions You Should Know
Answers to most common questions about products, orders, shipments, and payments.
Our signature ride-on luggage. Discover Airwheel today.
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The best reasons to choose Airwheel
Trusted official retailers and marketplaces throughout Europe
Moving your journey further
Airwheel transforms the way you travel - reducing effort, saving time, and helping you move through every trip with ease and confidence.
Made for family journeys
Removable battery for flexible travel
Lighter to carry. Easier to move.
Designed for smarter journeys
Travel made lighter, one ride at a time.
Little things that make travel lighter ✈️
Airport walks used to be tiring. Now my daughter rides with a smile - and I walk lighter too. It’s the small things that make every journey happier.
A gift that moves with joy 🎁
His eyes lit up. One question, then straight to riding. Now every morning starts with excitement. Best. Gift. Ever.
Everyone loves Airwheel
So much fun riding with friends!
I first bought the Airwheel SE3SL just to try it out, but it turned out to be way more fun than expected! It rides so smoothly and is super easy to control. My friends and I had a blast racing around - plus, it looks really cool in photos. Definitely my new favorite travel buddy! 💙
It makes every day more fun!
I really love my Airwheel! It makes my daily life so much easier and more enjoyable - whether I’m going out, heading to work, or just a quick trip to the supermarket. It’s light, smooth, and always puts a smile on my face every time I ride it. 💛
Airwheel's lithium batteries are top-of-the-line, adhering to UN38.3, RoHS, and MSDS standards. Ensuring safety and eco-friendliness, the battery charges rapidly to full capacity in just two hours. Plus, it can last over 800 charge cycles.
All four Airwheel models, including SE3SL and SE3MiniT, are designed to meet standard carry-on size requirements for onboard flights. However, airline policies may vary. We strongly recommend checking with your chosen airline in advance to confirm whether Airwheel luggage is permitted on your flight.
🔋 Battery & flight compliance information
- The battery functions like a power bank with a capacity under 100 Wh
- The battery must be removed before boarding and carried as hand luggage only
- The removable design allows for quick and easy detachment
- Complies with common aviation safety standards
- Once you arrive, simply reinstall the battery and continue using the luggage as normal
⚠️ Important notice
Always review the latest airline regulations and ensure full compliance with all applicable airline and aviation authority requirements before traveling with Airwheel electric luggage. Airwheel cannot be held responsible for any issues arising from failure to follow airline or regulatory guidelines.
The allowance of Airwheel luggage depends on the airline type. Full-service airlines generally have higher weight limit covering Airwheel luggage weight, while low-cost airlines may require purchasing additional weight. Since airline regulations are subject to change, customers should verify the latest information with their chosen airline before departure.
*Please check airline policies before traveling with Airwheel electric luggage and ensure compliance with all relevant authorities before use. The company cannot be held liable for any issues resulting from non-compliance.
Every Airwheel luggage comes with a 2-year official warranty.
If you receive a damaged product, please notify us immediately. It's important to avoid using the product in any condition.